Privacy Policy

1. Introduction

United Lanes LLC DBA TruckDispatching.co ('we,' 'us,' or 'our') operates the Truck Dispatching Platform, a software-as-a-service (SaaS) solution for freight dispatchers and dispatch agencies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platform, and related services (collectively, the 'Services').

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy. If you do not agree, please do not use our Services.

For questions about this Privacy Policy, contact us at: support@truckdispatching.co or write to us at United Lanes LLC, Lincoln, Nebraska, USA.

2. Information We Collect

2.1 Information You Provide Directly
• Account Information: name, email address, business name, phone number, and password when you register for an account.
• Profile Information: carrier details (MC/DOT numbers, equipment types, insurance status), load data, broker contacts, and operational preferences.
• Payment Information: billing address and payment method details processed securely via Stripe. We do not store full credit card numbers on our servers.
• Communications: support requests, feedback, survey responses, and correspondence with our team.

2.2 Information Collected Automatically
• Usage Data: pages visited, features used, time spent, clicks, and interactions within the platform.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Similar Technologies: We use essential cookies for authentication and session management. Optional analytics cookies help us improve the platform. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use the information we collect to:
• Provide, maintain, and improve the Truck Dispatching Platform
• Process transactions and send related information (invoices, payment confirmations)
• Send administrative messages, security alerts, and support communications
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

4. Data Ownership & Our Role

4.1 Carrier Data Ownership
Carrier information (including MC/DOT numbers, contact details, equipment specifications, insurance status, and load history) is owned by the motor carrier to whom it pertains. Dispatchers who upload carrier data to our platform do so as authorized agents of the carrier. By uploading carrier data, you represent and warrant that you have obtained all necessary consents from the carrier to process their information through our Services.

4.2 Our Role as Data Processor
For purposes of applicable data protection laws (including GDPR and CCPA), United Lanes LLC acts as a 'data processor' or 'service provider' with respect to carrier and dispatcher data. We process data solely on behalf of our users (the 'controllers') to provide the Services. We do not sell, rent, or monetize your data. We do not use carrier or dispatcher data for our own marketing purposes.

4.3 No Integration with TruckerDB
TruckDispatching.co and TruckerDB are separate platforms operated by separate entities. While we may promote TruckerDB as a complementary service for finding carrier leads, there is no technical integration, data sharing, or joint processing between the platforms unless you explicitly authorize a separate connection. Any data sharing with TruckerDB is governed by TruckerDB's own privacy policy and terms.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:
• Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., Stripe for payment processing, Clerk for authentication, Vercel for hosting). These partners are contractually obligated to protect your data and process it only per our instructions.
• Legal Requirements: If required by law, subpoena, or governmental request, or to protect the rights, property, or safety of TruckDispatching.co, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, user information may be transferred as a business asset. You will be notified via email or prominent notice of any change in ownership.
• With Your Consent: We may share information with your explicit permission for purposes you authorize at the time of consent.

6. Data Security, Breach Notification & Retention

Security Measures: We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, multi-tenant data isolation via Clerk authentication, regular security audits, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Breach Notification: In the event of a confirmed data breach affecting your personal information, we will notify affected users and relevant authorities within 72 hours of discovery, consistent with GDPR standards and applicable U.S. state laws. Notifications will include a description of the breach, types of data involved, steps we are taking to mitigate harm, and recommendations for protective actions.

Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time via your account settings or by contacting support@truckdispatching.co. Note that some information may be retained for legal, fraud prevention, or backup purposes for up to 90 days after account deletion.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:
• Access & Portability: Request a copy of the personal information we hold about you in a structured, machine-readable format.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions. You are responsible for exporting any data you wish to retain prior to deletion.
• Opt-Out: Opt out of non-essential communications or analytics cookies via your browser or account settings.
• CCPA/CPRA (California Residents): You have the right to know, delete, and opt out of the 'sale' or 'sharing' of your personal information. We do not sell personal information as defined by CCPA.

To exercise any of these rights, contact us at support@truckdispatching.co. We will respond within 30 days.

8. International Users & USA-Only Policy

TruckDispatching.co is intended solely for users located in the United States. We do not knowingly collect or process personal information from individuals outside the U.S. If you access our Services from outside the United States, you do so at your own risk and represent that you have the legal right to use the Services in your jurisdiction. By using our Services, you consent to the transfer and processing of your information in the United States.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. By using our Services, you represent and warrant that you are at least 18 years old. If you are under 18, you must immediately cease use of our Services and delete any account you may have created. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at support@truckdispatching.co so we can delete it.

10. Copyright Infringement (DMCA) Procedure

If you believe that content on our platform infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act (17 U.S.C. §512). Your notice must include:
• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our platform
• Your contact information (address, phone, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Send DMCA notices to: support@truckdispatching.co with subject line 'DMCA Takedown Notice'. We will respond to valid notices promptly and may remove or disable access to allegedly infringing content without prior notice to the user who posted it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by sending an email to the address associated with your account at least 30 days before the changes take effect. Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.